Planbet Privacy Policy — Your Data, Our Responsibility

Why This Policy Matters

Planbet places the highest priority on protecting the personal information of users in Bangladesh. When you create an account or use our services on the platform, we handle the information you provide with full responsibility. In this privacy policy, we clearly outline what types of information are collected, how they are stored, and for what purposes they are used. By reading our policy, you will understand how you retain full control over your own data. We believe that a lasting relationship is built on the foundation of transparency and trust.

What Information Is Collected

During the registration process, we collect your name, mobile number, email address, and date of birth. National ID or passport information may be required for account verification and is used solely for identity confirmation. Financial information such as bKash, Nagad, or bank account details is collected to process transactions and is not shared with any third parties. Your platform usage patterns, preferences, and activity logs are automatically recorded to help improve service quality. Technical data such as IP address, device type, and browser information is also automatically recorded to ensure security.

How Your Information Is Used

Collected information is primarily used for managing your account, processing transactions, and providing customer support. By analyzing your betting activity, we are able to promote responsible gaming and offer assistance when needed. Based on your preferences and usage patterns, we may send relevant promotional offers or notifications, from which you can opt out at any time. Data analysis plays an important role in fraud prevention and maintaining platform security. Information may also be used where necessary to meet legal obligations and comply with regulatory guidelines.

Sharing Information with Third Parties

Planbet never sells your personal information or transfers it to third parties for commercial purposes. Payment processing partners such as mobile banking service providers receive only the information necessary to complete specific transactions and operate under their own privacy policies. In cases of a court order or legal obligation, information may be provided to the relevant authorities. Service providers involved in managing our technology infrastructure operate under strict confidentiality agreements and may not use the data for any other purpose. These restrictions ensure that your information remains protected at all times.

Data Storage & Security

All your personal and financial information is protected through SSL encryption and advanced security technology. Our server infrastructure undergoes regular security audits, and strict access controls are in place to prevent unauthorized entry. Data retention periods depend on legal requirements and business purposes — once the required period has passed, data is securely deleted. Two-factor authentication can be used to add an extra layer of security to your account. In the event of any security breach, we promptly notify affected users and take the necessary measures.

Your Rights & Controls

Every planbet user has full rights over their own data. You can view, correct, or update the information stored in your account at any time. You may request deletion of your data; however, certain information may be required to be retained for a specified period due to legal obligations. If you wish to opt out of marketing communications, you can easily do so from your account settings. Browser settings can be used to manage cookie and tracking preferences, and this will not affect your ability to use the platform's core services.

Policy Changes & Contact

We may update this privacy policy from time to time, and registered users will be notified of any significant changes via email or through the platform. Updated policies take effect from the date of publication, and the date of the latest update will always be shown at the top of the page. If you have any questions or comments about this policy, please contact our support team. Our data protection contact address is: [email protected] — we typically respond within 48 hours. Continued use of the service will be considered as acceptance of the updated policy.